Changing or cancelling
Contact us as soon as possible if you need to change or cancel an appointment. Cancellations made less than 24 hours before the appointment may be non-refundable because inspector time and travel have been reserved.
Consumer cancellation rights
Where UK consumer cancellation rights apply to an online booking, you may have 14 days to cancel. If you request an inspection during that period, you expressly request that the service begins before the cancellation period ends. If the service has started, we may retain a proportionate amount for work performed; once fully performed with your prior request and acknowledgement, the cancellation right may be lost.
If we cancel
If we cannot provide the booked inspection, you may choose a rearranged appointment or a refund of the amount paid for the affected service.
Refund timing
Approved refunds are returned to the original payment method. Banks and payment providers commonly take 5–7 working days to display the funds.
How to request a refund
Call 07957 147590 with the customer name, vehicle registration and booking date.