Cancellation & Refund Policy

Non-refundable.
Inspector preparation and scheduling begins immediately.

Exception:
If cancelled within 1 hour of booking AND before the inspector begins travelling, 50% refund may be issued if no disruption is caused.

Any booking made within 24 hours of the appointment time is non-refundable.

When booking online, a 15% booking system fee is automatically charged.
This fee is:

• paid to a third-party system

• non-refundable under all circumstances

If we issue a refund, the 15% is deducted automatically.

Once the inspector has left, no refund can be issued.

Our daily schedule is a chain of appointments.
One last-minute cancellation disrupts every appointment after it.

We may offer goodwill refunds, but these are not guaranteed.